SugarWOD uses email addresses to uniquely identify an athlete. If an athlete signs in with a new email address, a new account will be created. This would indicate that the workout data is "missing", but it is often located in the athlete's original.
You might have:
- Multiple accounts! It is possible you signed up with a different email address. Try signing in with your original email address. A coach at your gym can pull up the gym's athlete list and see if you have more than one account. Your coach can also reset your password if necessary.
- Accidentally created a second account by signing in with Facebook. Similarly above, your coach can locate your accounts in the athlete roster for the gym and try to assist.
- Entered a typo when your account was created. We see many email addresses like "firstname.lastname@example.org"
If your coach can not locate your account(s) for you, we may be able to help. Please contact the SugarWOD support team at https://www.sugarwod.com/contact. Include your name, possible email addresses, and the name of your gym.
If you've created multiple accounts and need your data merged into one, please contact us here and select the Merge Account option.